full time

Technical Customer Services Support

1 year
Role overview
  • Working Hybrid
  • Working Location: BTS Chongnonsi
  • Technical Support: IT/Software Services

  • Support Tier1 and Tier2 to resolve incident/issues and perform customer engagements
  • Prepare reports and gather information as required
  • Coordinate with Engineer Team and Account Management to resolve customer incident/issues
  • Support during off-business hours and weekend on rotation shift and provide on-call
  • Create manual and other document as required
  • Training and on-boarding new customer to PRIMO services
  • Internal IT operations (Software, Hardware)

  • High Vocational Certificate or Bachelor Degree in Information Technology, Computer Sciences or related fields
  • At least minimum 1-2 years of experiences in IT customer services, Software customer services, IT or Software Technical support both on-call and on-sites
  • Experience from IT company or Software company would be prefer
  • Having service-minded, troubleshoot and communication skill
  • Able to work on off-business hours and weekend

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